Forum Discussion

SoniaSm_1865331's avatar
SoniaSm_1865331
SMARTY Pioneer
11-02-2023

Nework coverage

I cannot get a network signal in my area. when I check on the Smarty network for my area , they say their engineers are working on it. When I check the coverage for the post codes of all my family members I see the same message from Smarty in over 80 % of ares. What is going on Smarty ??

6 Replies

  • WelshPaul's avatar
    WelshPaul
    SMARTY Centurion
    22-02-2023

    We’ve had this message displayed for the past 18 months now (no joke).

  • JaniceB_1874929's avatar
    JaniceB_1874929
    SMARTY Rookie
    22-02-2023

    Hi Sonia,

    Have you been able to make or receive calls since you posted your comments on the 11th?

    I'm in exactly the same position as you.  Not at all what I expected.  And Smarty don't seem to know when the "work on the masts" will be completed.  

  • Tricia_TD's avatar
    Tricia_TD
    SMARTY Maverick
    17-02-2023

    I've been having this problem and message for weeks now, too, throughout the east and north east of Scotland. I've tried taking the sim out, shutting down my phone and then replacing the sim, but that hasn't helped. I've checked that my mobile data settings are correct, and they are. I was up in Aberdeen last weekend and my phone showed that I could get 5G, but yet again, no mobile data to use maps or WhatsApp. 😠

  • MSF's avatar
    MSF
    SMARTY Guru
    13-02-2023

    Is the phone working anywhere? Have you tried powering down the phone then removing the sim, giving it a clean with a soft lint-free cloth and then reinserting it and powering up the phone?

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    11-02-2023

    Does your SMARTY SIM card work outside your area SoniaSm_1865331? 

    Three are working on their network all over the UK, upgrading 4G and deploying 5G.

    I've got a Three network status message in my area too, which says:

    We’re fixing an issue with our network in this area

    We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.

    This is because Three will be turning OFF their 3G network by the end of 2024. 

    • GioCiampa's avatar
      GioCiampa
      SMARTY Maverick
      14-02-2023

      I've been getting the "We're fixing..." message for my local area (Trowbridge) ever since I signed up a couple of weeks ago - and on the rare occasion I do see a data network at home, it's 3G, and drops out after a matter of minutes.

      I was up at Media City (Salford) the other day, and despite the network check claiming all was well (and supposedly 5G)... nothing! (I was beginning to wonder if the SIM was faulty, so started investigating whether I could move to the bonus SIM I was sent).

      Finally got 5G in, of all places, a motorway services car park near Southampton - so at least I know something works!

      Is there a page listing locations, what's being done, and how long it's likely to take anywhere? The generic message I've seen thus far isn't exactly informative.