Forum Discussion

RyanBra_3639717's avatar
RyanBra_3639717
SMARTY Pioneer
20-02-2026

new phone, same number

Hello there. I accidentally smashed my smartphone last week, and have since invested in a humble Nokia. I ordered a replacement SIM, with the same number - but for some reason it won't connect!! I'm wondering whether the SIM is not compatible with this old brick phone... any suggestions? Please and thank you.

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    20-02-2026

    RyanBra_3639717​ If the Nokia is not VoLTE compatible, then it won't work these days.

    • RyanBra_3639717's avatar
      RyanBra_3639717
      SMARTY Pioneer
      21-02-2026

      No worries, I will check with the shop where I bought it. Thanks a lot.

      • MSF's avatar
        MSF
        SMARTY Guru
        21-02-2026

        RyanBra_3639717​ Unfortunately, even if they tell you that it is a modern model that is VoLTE compatible, there are sometimes issues with the actual VoLTE protocols used by networks and so it may still not work with Smarty.