Forum Discussion

KerryHi_3308619's avatar
KerryHi_3308619
SMARTY Pioneer
10-04-2025

New member

Can anyone tell me why as a new member I’m suddenly not able to send msgs in a group chat that was able to before.

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    10-04-2025

    KerryHi_3308619 I'm wondering if you have ported in your number from the old network but your phone is still remembering the initial number allocated to the sim.

    A Network Reset usually resolves this.

    • KerryHi_3308619's avatar
      KerryHi_3308619
      SMARTY Pioneer
      10-04-2025

      Yes looks that way. The number that was allocated before my old number transferred is what’s now on my phone. 

      • MSF's avatar
        MSF
        SMARTY Guru
        11-04-2025

        KerryHi_3308619  This is a fairly common problem and the Network Reset usually cures it.