Forum Discussion

Christo_3240670's avatar
Christo_3240670
SMARTY Pioneer
04-07-2025

Network issue

I arrived in England last night and am unable to use the service. I have many days ahead when I will be relying on the network as on the road not using WiFi at home

When is this current problem going to get resolved?

2 Replies

  • Decembersangel's avatar
    Decembersangel
    SMARTY Motivator
    04-07-2025

    Hi Christo_3240670 

    Silly question (but they sometimes give the right answer 😁) .... have you tried switching your phone off and then back on again? A lot of people (including myself 🙄) didn't realise that after the outage, of the THREE network in the last week or so, that they needed to do this to reconnect.

    If not, is it just calls you are unable to connect to or all of the services i.e. texts and data, as well?

    x 

  • MSF's avatar
    MSF
    SMARTY Guru
    04-07-2025

    Christo_3240670 What current problem are you referring to please? I have normal service at home now. Have you completed a Network Status check if you have a problem locally?