Forum Discussion
[Network Issue] Service Update - Resolved
[UPDATE]
Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full stability.
We kindly ask that you only contact us if your issue is urgent, as our support team continue to handle a high volume of enquiries. Check our social channels for updates. We’re sorry for any inconvenience caused.
We are aware of an issue affecting a small percentage of voice services, are team are working hard to fix this as soon as possible. We are really sorry for any inconvenience caused.
Data services are unaffected, please bear with us.
320 Replies
JoanneR_2890580 EmmaKell_135322 There has been an outage on Three network reported on the forum.
This seems to be a regular thing with Three network, it's making me rethink my next provider, it's a shame as Smarty is a decent company.
JohnSta_2980818 A regular thing? Not in my area, fortunately. I think this is the first outage in a few years around here.
I think this would be the third time in the last few months, previous two occasions I was with ID mobile (who also use 3) and I lost mobile data as well.
I'm in Lanarkshire, fair play if you find the coverage in your area ok, I've also noticed the coverage is poor/non existent in the Argyle and Bute area on a recent stopover, different strokes I guess 👍
Calls connecting to me - voicemail not activating but does work if I blank the call 🤔 can also make a call 🙃
Couldn’t make or receive calls all of yesterday.
Compensation should be given to those affected by this outage.RolandW_1144382 Based on paying a maximum of £20 for the month, that would equate to about 65p.
How would they know exactly who was affected? If you were outside the UK for example?
Would have been nice to receive a message saying you've network issues with voice calls and when it was fixed.
Do we have an update please? This is so dangerous especially when you have kids. Schools have no way of contacting you if calls aren’t connecting!!!
Since Thursday lunchtime, not able to make or receive phone calls. This is totally unacceptable. Especially, as my Mother and I are disabled , putting us at risk.
Smarty should compensate all customers for the inconvenience. Apologising are just empty words and is just a pathetic excuse.
Customers should complain to the company CEO about the current circumstances and get him to respond. Details are below for contact CEO. Thanks
Chief Excutive Mr. Robert Finnegan
email robert.finnegan@three.co.uk
Yes they should compensate us because we are paying for a service and not getting any at the moment. I have a strange feeling they are going to loose some of there costomers because like you said your disabled so is my husband and we need communication that's reliable
Any indication of when the not being able to receive or make calls issues are going to be resolved in the Wakefield area, it’s been about 10 hours now.
Michael_1880767 It seems that the outage has now been fixed on Three network.
Today I have had text saying I've missed 3 calls from my doctors but my phone didn't even ring. When I tried to call out it kept cutting it off or was silent. I restarted my phone n got same issue. I'm not able to make or receive calls but everything else is working fine.. what is going on n when will this be resolved as I have very important calls n phone appointments that I can't miss due to severe health issues..I need to be able to receive calls as a matter of urgency.. wen will this be resolved..?
Got the same problem. It's rubbish!
Still no network since just after 1pm yesterday. Was able to receive one voicemail message around 6:50am today (Friday) then stopped working again 🤬
Team@support.smarty.co.uk
email sent for two days refund as not working second day
as inconvenience
Still partially down for me this morning - whilst I can now call another Smarty mobile, if I try and call a landline I get a repeating "sorry you've not been given access to this service" automated message.
I think it's hardly 'a small percentage'!
Also, the outage (Warwick area) has been for at least TEN hours and without anything like any helpful , or reassuring communications. Hopeless!
