Forum Discussion
[Network Issue] Service Update - Resolved
[UPDATE]
Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full stability.
We kindly ask that you only contact us if your issue is urgent, as our support team continue to handle a high volume of enquiries. Check our social channels for updates. We’re sorry for any inconvenience caused.
We are aware of an issue affecting a small percentage of voice services, are team are working hard to fix this as soon as possible. We are really sorry for any inconvenience caused.
Data services are unaffected, please bear with us.
320 Replies
Wed 23rd Jan 2025: Unable to make or receive calls all day.
Rebooted phone several times
Enabled/disabled SIM several times
NO success.Thu 24th Jan 2025: Able to make and receive calls again.
My phone still isn’t receiving or making call.i need this sorting ASAP
I missed an important call.
Manchester area!
I can understand if 3/Smarty lose customers on this...
Hi Msf - that's right they do once had a biggy with Giffgaff, so no one's perfect, I'm generalising - the only prob for me on Smarty is away from cities the signal ain't great and the sooner Vodafone & 3 getting the better imo 👍
It seems I cannot make outgoing calls. I need this to work please urgently
RayCunni_544989 You are not writing directly to Smarty here - this is a community forum and we are customers like you. For that reason, we cannot fix anything.
It appears that Three network went down yesterday and then seems to have been fixed earlier today. However, it may be a possibility that bad weather has caused more problems.
Can’t make or receive calls either
Can't phone
An announcement saying the network has issues would have been useful and a follow up saving its now fix but sadly no such message has been sent out, which is inexcusable.
Carnt call out or receive calls
I am still not able to receive or make calls. This is really annoying as I have now missed urgent appointment calls from my doctors n housing.. its saying I've missed calls but yet they haven't even got through to my phone n I can't access my voicemail either.. plz hurry getting this sorted cos it is now become a very bad problem for me
Hi..
Yes I know its the smarty community n I was reading other members post regarding the same issue.. so I was basically saying I'm having the same problem n did anyone know or find out why... I didn't even know about the issue until my phone flashed to tell me I'd missed alot of calls n to go to mail. But I couldn't even do that... it still has some issue but I'm able to receive WiFi calls n WhatsApp calls now ..
REBECCA100 Unfortunately, I do not think that you will get any mobile network that can offer a 100% guarantee of service. You could also have a landline, but they also fail at times.
Things do break sometimes.
