Changing my phone number

Question

Hi, how do I go about changing my phone number without starting a new plan?thank you

handy51 · Answer

I don't feel one has to give a reason, that would be a privacy thing for me. Thank you for the response though, probably I will have to go to webchat, I am facing the same issue, I don't want to shell out another 12 quid for a separate plan, the mind boggles that such a simple option is not available. I will have a look around the community and see if I can find another solution, if not then Web Chat it is!

jjp2 · Answer

Simple solution :&nbsp;Request a STAC code by texting STAC ddmmyy to 65075 (Where ddmmyy is your date of birth)Then, get a SIM card from *another network* and give them the STAC code, which will terminate your Smarty account AND number, and give you a BRAND NEW NUMBER.&nbsp;Then, you can either stay with the new network or port the new number back to Smarty.&nbsp;This process will achieve your desired aim and is simple, although of course it may not be as quick as you would like, as yiu would have to stay with a new network for at least 30 days.*STAC - Service Termination Authority Code

msf · Answer

Handy51&nbsp;&nbsp;'I don't feel one has to give a reason, that would be a privacy thing for me' - Why do you believe that a network should change the number of any customer who requests it, possibly on a whim, without good reason?JJP2&nbsp; has given you another solution which I think will work - but quite a&nbsp;kerfuffle. You could also simply not buy a new plan on existing sim and activate a new one (with its new random number) next month.I don't see too many other solutions being offered here and members of the forum have had two months to come up with something if I had missed the obvious.

msf · Answer

kayleigh_946125&nbsp; Do you want to bring in a number from a network you were using before recently transferring to Smarty. If so:&nbsp;https://community.smarty.co.uk/t5/faq/getting-started-with-smarty/ta-p/36If you mean that you want a totally new number, you will need to web chat with Support Team and give a good reason why you need such a change. For example, if you have reported harassment to the police, that might be a reason .

handy51 · Answer

Well, in the end, I took my existing plan down from £12 100gb down to £6 4gb for the renewal this weekend so I still have the capacity to call, text and a wee bit of data to get me through the next few days, then I took out a totally new plan and account on my original £12 100gb deal. Simply because I could at least save six quid.&nbsp; Also, in my experience, the task of changing one's number can be gargantuan when one considers both social and bills, banking, yadda yadda, so it's easier to do it over a few days, and if the cost of that is only 6 quid then I don't mind. In other words I have changed my position, some folks may like it instantaneous, but like I say, some of us have a lot to change.

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Changing my phone number

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