Forum Discussion
Need SOS help the last few days I can’t use my ‘E’ Wi-Fi. . Download and also offline on my mobile
Can’t use my mobile Wi-Fi or download and often off line
Hello PChang_1971490 sorry to hear this.
I'm assuming that you have normally had a good signal. Can you check that there are no problems locally -
https://smarty.co.uk/network-status-checker
If that does not show up anything, try a web chat with Support Team who may be able to assist.
5 Replies
Hello PChang_1971490 sorry to hear this.
I'm assuming that you have normally had a good signal. Can you check that there are no problems locally -
https://smarty.co.uk/network-status-checker
If that does not show up anything, try a web chat with Support Team who may be able to assist.
Hi I don't no if its here but I need help my credits ran out and I don't get payed till Friday is there anychqnce of some help until then pmese
Stephen_1472158 The forum cannot deal with account issues. You will need to webchat with Support Team to ask that question.
However, as Smarty do not seem to have a credit facility, I am not sure that they will be able to help.
I assume you mean that your Smarty plan has finished. You can stop any auto renew and restart when you have funds as long as that’s within 6 months.
Travelling on the bus, underground, train ,Kingston ( Surrey ) unable to get Wi-Fi.
Down load speed 1.3 if I am lucky. My phone is Apple 12. Very disappointed transferring
over to Smarty using E Broadband
PChang_1971490 For London Underground, have you followed this article? :
https://help.smarty.co.uk/en/articles/5830528-free-wi-fi-on-london-underground
Have you checked that Mobile Data is turned on in the phone settings?
