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Matthew_3769076's avatar
Matthew_3769076
SMARTY Enquirer
26-01-2026

Need some help - Remote wifi

Hi everyone, 

We've purchased data only sim for our portable wifi device and nothing shows no signal... Cards activated 

Anyone can help?

1 Reply

  • Tascha's avatar
    Tascha
    SMARTY Moderator
    27-01-2026

    Hi Matthew_3769076​ if the SIM is activated and is still not working then please make sure your APN settings are correct 

    https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty