Forum Discussion

PhilipN_1449634's avatar
PhilipN_1449634
SMARTY Maverick
02-08-2025

Mobile Network State - Disconnected

I wonder whether anyone has the above-mentioned issue whereby despite I have done everything possible, I could not get it connected.

That includes

1. Removing the sim card, clean & subsequently replace it with a new sim card

2. Restarting the phone

3. Toggling with the flight mode on & off

4. Phone software update

5. Resetting the phone & ensure the phone is set in correct network mode

6. Checking the APN

7. Checking the network coverage

Due to the above, I can only use wifi and no mobile data.

7 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    02-08-2025

    PhilipN_1449634  Network Status Check shows no local issues for your postcode?

    Smarty showing as network chosen on the phone? i.e. automatic network selection.

    When you say wi-fi, do you mean that you are using broadband wifi in your home?

  • PhilipN_1449634's avatar
    PhilipN_1449634
    SMARTY Maverick
    03-08-2025

    No local issues for my postcode.

    Smarty shown as network and via automatic network selection

    Internet on my phone works when using home and outside wifi

    • MSF's avatar
      MSF
      SMARTY Guru
      03-08-2025

      PhilipN_1449634 Using outside wifi is not linked to the sim - you can even leave a sim out and it would still work on a wifi network somewhere - just like a wifi iPad does.

      Does your Smarty plan still show available data?

      • PhilipN_1449634's avatar
        PhilipN_1449634
        SMARTY Maverick
        03-08-2025

        Agreed, I was explaining about my phone only works with wifi. Mobile data is not available due to the disconnected status.

        My Smarty plan consistently shows it is underused, yes available has always been available.