Forum Discussion
Londonderry, Northern Ireland - New Account - Vodafone IE & Very Poor Recption
Many thanks SmartyTrousers and JJP2. Both of you suggested what I'd thought about late last night, but decided I'd try it this morning. Several more screenshots to explain the results. First thing I did was manually select the network. With SMARTY selected, I'm getting the same 0 bars.
Something odd happened, so I had to try and reproduce it, and get screenshots. Here's what happened, with SMARTY now being the selected provider.
At 10:23, it's using tower 11953, and about a minute later it automatically switched to tower 7721. Six minutes later, it switched again, this time to the Vodafone IE one that it was picking up from the start, 140918, the one 10 miles away. In the following image, I'm in the red square, and the two SMARTY (3) towers have the times against them. Tower 140918 is the one in the image from my third post above. I have even got another phone and put the SIM in that, and I'm getting the same 0 bars on that one as well.
Unfortunately, it looks like the only thing you can do is switch network.
At least with Smarty only offering 30 day ‘contracts’ you are not locked in for a long time.
Its a pity, but I don’t think there is anything else you can do.
As there are plenty of Vodafone UK masts close by, it might be worth steamship trying Voxi or Lebara. Do note that Voxi doesn't include free EU roaming, though (although it does include roaming in Ireland).
Again, thanks to both of you, but I wish it was that simple.
I got onto a chat session about cancelling the contract (within the 14 grace period), and the 'real' person I was dealing with could not understand that I've had an issue with the SIM since Saturday morning, and is putting it down to 'service interruption' due to my old number being transferred across, which is some time today according to my dashboard.
So tomorrow morning I have to restart the phone, check the service 'quality', and then ask for the contract to be cancelled. I then have to get a PAC issued so I can take the number back again!
You'd probably save yourself a lot of time and hassle by requesting a PAC steamship - if you don't mind losing the balance of your 30-day plan.
SMARTY web chat can be hit-and-miss - sometimes you hit the jackpot.
I've often found myself very frustrated by the apparent inability of agents to comprehend what's being requested.One thing's for sure though, SMARTY shouldn't be creating barriers when making a request to cancel an ORDER, within its cooling-off period.
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