Forum Discussion

madi's avatar
madi
SMARTY Rookie
03-11-2026

Issue on PAC Number

Hi

I want to transfer my existing number. However, when I put the PAC number, it said incorrect and please check the PAC number.

I have confirmed with previous service provider that the PAC number is correct.

How can I resolve this?

Plans
Porting

1 Reply

  • ZenovA's avatar
    ZenovA
    SMARTY Motivator
    03-11-2026

    madi​ I am pretty sure there are two fields, the phone number you want to transfer, and the PAC code. Make sure you are filling in both in their respective fields.

    PAC Codes also expire (30 days I believe) so if it's been longer than that, you will need to generate a new one. You might be able to generate a new code even if the 30 days hasn't passed yet.