Forum Discussion

3070468's avatar
3070468
SMARTY Pioneer
04-08-2025

Issue in DG11 3BE

Since this morning internet is erratic, patchy, and extremely slow in

DG11 3BE. After running status checker we are told there is an issue "We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here." However after more than 9 hours there is no change. Could you please updated me?

With many thanks. 

4 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    04-08-2025

    3070468 We cannot update you because on this Forum we are customers like you and not Smarty employees.

    Presumably Three network will fix it as soon as possible.

  • 3070468's avatar
    3070468
    SMARTY Pioneer
    04-08-2025

    many thanks and apologies for asking but could you tell me how can contact the customer service please? 

    • MSF's avatar
      MSF
      SMARTY Guru
      05-08-2025

      3070468  Bottom of this forum page "Contact Us"

  • 3070468's avatar
    3070468
    SMARTY Pioneer
    06-08-2025

    Thank you everyone and apologies for contacting this forum which I understand is not the right place for my questions about service outage. The network is still very slow in my area and I was unable to get to speak to a person of th customer service. But thank you anyway.