Forum Discussion

PieterSan_30971's avatar
PieterSan_30971
SMARTY Maverick
03-05-2023

iPhone keeps disconnecting...help!

Hi all,

I have an Oppo A94 5g on Smarty and my wife has an iPhone 12 on O2.

Calls keep disconnecting in mid-call whenever she calls me. (She works at various locations in London, whilst I am home in Surrey). Any ideas for things to try to correct this would be gratefully received.

Thanks, all.

5 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    03-05-2023

    Hello PieterSan_30971 . The problem is, does the fault lie with smarty or with O2? Have either of you had the same problem calling people on other networks recently?

    • PieterSan_30971's avatar
      PieterSan_30971
      SMARTY Maverick
      03-05-2023

      Hi MSF,

      thanks for your reply. 

      That's the crux of the matter...and I don't have an answer.

      It only happens (every time) my wife calls me. It's fine when I call her, or she calls other people. I am still puzzled!

      • MSF's avatar
        MSF
        SMARTY Guru
        03-05-2023

        Hi PieterSan_30971  - Very frustrating ğŸ˜¡

    • PieterSan_30971's avatar
      PieterSan_30971
      SMARTY Maverick
      03-05-2023

      Hey Rebekah _150,

      Thanks for your reply. I've checked coverage for my local area, (postcode SM2 7AZ) and there's no work on the local mast reported and coverage of 5g is good. Am still perplexed, as this has been going on for some time. It doesn't happen when she calls other people, or when I call her.