Forum Discussion

KB0703's avatar
KB0703
SMARTY Pioneer
05-11-2024
Solved

iPhone drops 4G for E when abroad

I’m currently using my iPhone 15 abroad and it can only hold an E signal and not the 4G signal that my wife’s phone is using. There is a strong 4G signal where we are staying. Any ideas to what needs updating?

signal
  • KB0703's avatar
    KB0703
    07-11-2024

    For anyone else getting the same problem, a workaround whilst roaming was to fix the phone on 4G via Settings - Mobile Services - Mobile data options - Voice and Data - 4G

    This holds the 4G signal and the phone doesn’t drop to E anymore. Just need to remember to set back to 5G Auto when returning home.

4 Replies

  • SmartyTrousers's avatar
    SmartyTrousers
    SMARTY Centurion
    05-11-2024

    Did you update your APN setting, as advised here?

  • KB0703's avatar
    KB0703
    SMARTY Pioneer
    07-11-2024

    For anyone else getting the same problem, a workaround whilst roaming was to fix the phone on 4G via Settings - Mobile Services - Mobile data options - Voice and Data - 4G

    This holds the 4G signal and the phone doesn’t drop to E anymore. Just need to remember to set back to 5G Auto when returning home.

  • MSF's avatar
    MSF
    SMARTY Guru
    06-11-2024

    KB0703  Are you on the same network as your wife? Worth changing settings to manual network election rather than automatic and finding the best one available.

    • KB0703's avatar
      KB0703
      SMARTY Pioneer
      07-11-2024

      Thanks for the reply. My wife’s phone is also roaming and picks up the same carrier. Her iPhone SE holds the 4G signal. 

      i have found a workaround and that is to fix my phone to a 4G setting in the ‘Voice and Data’ in the mobile settings menu. It was set to 5G Auto previously. 
      I will just need to remember to set it back when I go home.