International pass

It's a great call. We do see a lot of customers requesting the ability to use there data/plan when traveling outside of the EU/UK.

I understand that purchasing Add-ons when outside these areas can work out very expensive. Currently we have no plans for introducing this sort of add-on however we are always looking to give our customers what they want & I know that this is something the team have discussed.

Do you mean buy an International pass for calling overseas from the UK, or for using your phone while roaming outside the EU? 

I think that, realistically, you can log your interest with the Support Team and hope that enough others do the same so that Smarty will investigate whether this is a viable proposition.

In my opinion, it is important to remember that companies such as Smarty are set up as no-frills alternatives to the big boys. They major on providing a good value monthly plan with no tie-in. What's to say that if they offered what you are suggesting, people wouldn't simply join up for a short while when they went travelling and then leave for their original provider once they had reaped the benefits?

I think we should perhaps be quite happy that we get EU roaming still at no charge.

While travelling in non EU countries, it is often possible to find free or cheap wifi and communicate to home that way. also, it is often possible to buy a local sim for a limited period at reasonable cost. You may find that a better proposition than topping up and using expensive calls.