Forum Discussion

Marmalade's avatar
Marmalade
SMARTY Maverick
09-04-2025
Solved

Incoming calls go to Voicemail following port

Hi - i successfully ported my number to Smarty today. Outgoing calls show my number correctly, but incoming calls go to Voicemail at the callers end. 

Call Issues
Porting
  • Marmalade's avatar
    Marmalade
    09-04-2025

    All is working ok now. Think that the port was not fully complete even though Smarty email 5 hrs ago said it was.

    Thanks everyone for your help. 

8 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    09-04-2025

    Marmalade Perhaps worth trying a Network Reset on your phone first to ensure that yowling to the Smarty Network correctly.

    If it persists, web chat with Smarty Support so that they can check for any problems in the port e.g. split port.

    • Marmalade's avatar
      Marmalade
      SMARTY Maverick
      09-04-2025

      I have now restarted the phone and checked Call Forwarding is set to None. The Voicemail that the caller hears is from their network not Smarty. Incoming texts are also failing.

       

      • MSF's avatar
        MSF
        SMARTY Guru
        09-04-2025

        Marmalade  That's why I mentioned the possibility of a split port. You need to web chat with Smarty Support for them to investigate.