Forum Discussion
I want to leave Smarty - not at all happy that I cannot get through to a human
I haven't received my SIM and I cannot get through to speak to any person. Your customer service set up is ridiculous. There is no telephone number. How on earth can anyone resolve any problem at all.
If I receive my SIM I will not activate it . I will look for another provider. I am so disgusted and frustrated at this situation.
2 Replies
Gillian_4282388 You are not writing to Smarty here - we are customers on this forum. In fairness, there was no promise of being able to call customer service when you joined. That’s how they keep prices down.
You haven’t even mentioned the nature of the problem so that anybody could offer help.
Weather it is Smarty, Giffgaff or other MVNs (mobile Virtual Networks) the lack of a call centre is common. That's why you pay half the price of the likes of EE. 3, Virgin Media O2 etc... This is why MVNs state support is digital only.
If you want to communicate directly with support go to the main page scroll down and click on the 'Contact Us' link. This will take you to the Contact Us Web Page Scroll down and under 'How To Get More Help is a webchat button which if you click on it between 8 AM and 8 PM will initiate a webchat session with a Smarty member of staff.
