Forum Discussion

Wiamgh2's avatar
Wiamgh2
SMARTY Rookie
25-03-2023

I. Get back my number

Hello. 

I have not used this number for a while. Can i get it back

3 Replies

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    25-03-2023

    Hey  Wiamgh2

     MSF  is correct, as long as your sim has not been paused for 6 months total (220 days) or suspended due to a breach of terms, you will be able to reactivate the sim.  

  • MSF's avatar
    MSF
    SMARTY Guru
    25-03-2023

    It Weill depend upon how long and under what circumstances.

    Generally, you should have received an email from Smarty after 180 days of inactivity giving you a further 40 days to buy a plan. After the, your sim is deactivated and your number would be recycled after some time (I think it may be a further 6 months, but not certain).

    Probably worth a web chat with Support Team to clarify where you stand - they can look at your account.

  • WelshPaul's avatar
    WelshPaul
    SMARTY Centurion
    25-03-2023

    No.