Forum Discussion
I can't receive text messages from and to Italy
MatildeC_1993 OK, so we have established why you cannot send international texts.
As far as receiving them -are those people definitely sending the texts to +447xxx xxxxxx ?
We haven't established why I can't send international texts, since I DO have an out of plan add on and I still can't send international texts.
But yes, of course, they do use the +44.... format.
MatildeC_1993 Well, that does seem strange then.
Also just checking....you can see your add on when you look at your account dashboard?
I do. I have £9.74, which should be more than enough to send an international text.
MatildeC_1993 Yes, they should charge 6p for each text. sent
I see that you have managed to use some of your add on original sum (I'm assuming that it started at £10). Was that on a call?
If this persists, you may be better raising it as a Complaint rather than via Support agents.
