Forum Discussion
I can't receive text messages from and to Italy
MatildeC_1993 Text messages to Italy will not be included in your Smarty plan as that constitutes International use.
As SmartyTrousers advises, you will need credit to pay for any such use.
Another potential problem I foresee is that many banks send messages on short code numbers and Smarty does not support a reply to such a number.
Thank you for your reply. I do have an out of plan add on to send texts to Italy. I can’t receive texts from my family and friends either, it’s not just a problem with the bank.
The smarty customer service didn’t help at all.
MatildeC_1993 OK, so we have established why you cannot send international texts.
As far as receiving them -are those people definitely sending the texts to +447xxx xxxxxx ?
We haven't established why I can't send international texts, since I DO have an out of plan add on and I still can't send international texts.
But yes, of course, they do use the +44.... format.
MatildeC_1993 Well, that does seem strange then.
Also just checking....you can see your add on when you look at your account dashboard?
