Forum Discussion

JamesMa_2334539's avatar
JamesMa_2334539
SMARTY Pioneer
21-06-2025

I’ve upgraded from £7 to £8 plan

I paid the £7, then upgraded to £8, will I get the £7 refunded?

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    21-06-2025

    JamesMa_2334539 You cannot normally upgrade during a plan. Any change of plan is usually applied when your next Smarty plan is due. You should be able to see this on your Account Dashboard when you log in.

     

    • JamesMa_2334539's avatar
      JamesMa_2334539
      SMARTY Pioneer
      24-06-2025

      Well £7 came out as Payment was required, then £8 came out as I upgraded. So I’ve paid twice 

      • MSF's avatar
        MSF
        SMARTY Guru
        24-06-2025

        JamesMa_2334539 Firstly, take a look at your Account Dashboard to see what shows there. If all is not correct, you will need to web chat with Smarty Support to ask them to either refund or else use the money as credit towards your next plan.