Forum Discussion

Stephen_2060776's avatar
Stephen_2060776
SMARTY Pioneer
15-02-2024

how the hell do you speak to someone?

smarty app logs me out every day ????

5 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    15-02-2024

    Stephen_2060776 You won 't be able to speak to someone directly. Networks such as Smarty manage to keep costs down by not having a telephone customer service offering.

    People can find help in the Support articles or else by posting here, where quite often someone will be able to assist (as long as it is not an account issue - we cannot see those details)

    • AmandaDe_622337's avatar
      AmandaDe_622337
      SMARTY Rookie
      25-05-2025

      Hello, I put £5.00 on the add-on as I am going overseas. Its now gone down to £2.00 and I havent even used it yet or overseas, why is it being used?

       

      • MSF's avatar
        MSF
        SMARTY Guru
        25-05-2025

        AmandaDe_622337  I have absolutely no idea. Have you tried a web chat with Smarty Support? They can look at your account.