Forum Discussion

Hayley3482's avatar
Hayley3482
SMARTY Pioneer
19-08-2026

How do you get a refund ?

Hello! I have paid two times for one months service for the value £24 instead of only £12. I really would like to have my money back please

1 Reply

  • GordonK_4213188's avatar
    GordonK_4213188
    SMARTY Commentator
    19-08-2026

    No use asking us for the money I'm afraid, on this forum we are customers like you. You need to ask Smarty support staff. Go to The Contact US Page and scroll down. Under 'How To Get More Help' is a button labelled 'Start A Webchat' If you click on that between 8 AM and 8 PM it initiates a webchat session with a Smarty Support staff member