Forum Discussion

fuzzy's avatar
fuzzy
SMARTY Teamster
16-02-2023
Solved

How do I upgrade to 60GB for £10 plan? (From 30GB for £10 plan)

I'm currently on 30GB for £10 plan (it resets in 10 days).
When I login the dashboard displays an offer to upgrade to 60GB for £10.
When I click on the "Upgrade now" button it takes me to a page that
tells me the plan I'm currently on and offers other plans - but not the
60GB for £10 plan! I'm confused!

When my plan resets in 10 days will it be to the 60GB plan?
If not, how do I upgrade to that plan?

Thanks, fuzzy

Chaning plans
  • Chalkychap's avatar
    Chalkychap
    17-02-2023

    I think it goes on to say if you're an eligible existing customer, you need to use their online web chat to upgrade - good luck fuzzy. 

9 Replies

  • MarkWeatherill's avatar
    MarkWeatherill
    SMARTY Commentator
    17-02-2023

    I've just been on the web chat and had the 60GB 'double data' applied to my account.

    They will ask for some account details and then apply the discount from next renewal.

    • StevenM_1697381's avatar
      StevenM_1697381
      SMARTY Maverick
      05-05-2023

      I am on web chat, asking the same thing, I have the 50gb for £10 how can I upgrade to the 60gb for £10.

       

      I get this responce from Lavina.

      Yes.
       
      the base plan of 60 Gb data is 30 GB and rest 30 Gb is promotional offer.
       
      If you are on 30 Gb plan then the free data will reflect in addon section next to usage tab.
       
      L
      If you are on 30 Gb plan then the free data will reflect in addon section which is next to usage tab.*
       
      What is it with SMARTY support?
      Not just that but I am trying to get help with various other issues that others have had resolved via WEBchat, that are not being resolved.
       
      Would also like to know why can I not put my whole group on the £10 for 60gb deal, if any of them leave my group they can get this deal if they create an account. I feel like an idiot for creating a group and seemingly for everyone to be limited to the worst package deals.
      • MSF's avatar
        MSF
        SMARTY Guru
        05-05-2023

        fuzzy StevenM_1697381 MarkWeatherill Chalkychap From past experience (and hoping that things have not recently changed), smarty will give you the offer if you are an existing customer. The thing is that you do need to request it as it is not automatic.

        Another point to remember is that, if the sim is part of a group, the 10% discount will no longer apply once in the offer period.

        I must say that I requested such an offer and got it and then, a few months later, without a request, Smarty extended the length of the offer. Can't be bad!

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    16-02-2023

    Perhaps the double data offer of 60GB for £10 is for new customers only, not existing ones.

    Your best option might be to start a web chat (https://smarty.co.uk/contact/), so the agent can take a look at your SMARTY account - good luck fuzzy. 

    • fuzzy's avatar
      fuzzy
      SMARTY Teamster
      17-02-2023

      Thanks for your reply. I think you're right, it's likely only for new customers :-(. If so, it's sad as I thought SMARTY was different. Anyway, it's getting too complicated, having to read Ts & Cs etc, so I'm reverting to 12GB for £8 plan. I been intending to spending less time online anyway. 

      Thanks again for your help, fuzzy

      • fuzzy's avatar
        fuzzy
        SMARTY Teamster
        17-02-2023

        Actually no, looks like that's not right! The 60Gb for £10 plan is available for existing users (if I've read the following correctly)...

        4. To be eligible for this Promotion, you must:
        a. be resident in the UK and over 16 years old;
        b. be a new/existing SMARTY customer who accesses the SMARTY website or is on the 30GB plan (the“Eligible plan”)

        It's from "https://cdn.smarty.co.uk/files/smarty-promo-12Mth30GBDDFeb23.pdf"

        regards, fuzzy