Forum Discussion

Madness_'s avatar
Madness_
SMARTY Pioneer
17-02-2026
Solved

How do I get a new sim if my phone has been stolen?

Is my sim going to be the same number I had, or am i going to have to get a new number? Do I save any money since I haven't used any data or texts in a week? Thanks!!

  • MSF's avatar
    18-02-2026

    Madness_​ Go to your Account Dashboard and Manage my Sim. You can order a specific replacement sim that will need activation following the instructions with it. You account may be suspended until you activate - security measure.

    The new sim will simply continue with the same plan as far as I am aware.

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    18-02-2026

    Forgot to say - you can choose to block your account until you activate the replacement sim.

  • MSF's avatar
    MSF
    SMARTY Guru
    18-02-2026

    Madness_​ Go to your Account Dashboard and Manage my Sim. You can order a specific replacement sim that will need activation following the instructions with it. You account may be suspended until you activate - security measure.

    The new sim will simply continue with the same plan as far as I am aware.