Forum Discussion

Mohamma_3162976's avatar
Mohamma_3162976
SMARTY Rookie
29-01-2025

Hi i just joined. It says 50gb for £ 8 pm and in the bill it says 16gb. Why? Is it a fraud / scam

4 Replies

  • MarkWeatherill's avatar
    MarkWeatherill
    SMARTY Commentator
    29-01-2025

    If you joined using the current 'offer', it's the 16Gb plan but increased to 50Gb for however many months.

    In the app dashboard, it should say '50Gb - Promotion' and you'll see a bar representing 50Gb, but you're being billed for the 16Gb plan.

  • MSF's avatar
    MSF
    SMARTY Guru
    29-01-2025

    Mohamma_3162976 No, it's not a scam - I assume that you are on the genuine Smarty website!

    It's a special offer and you will need to web chat with Smarty Support if you want to change to that (and are not a new customer).