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How can I log into my sons account without entering the security code it sends to the mobile by text or email. He has lost his phone and I can't log in to cancel to the recurring top up without enter...
You'll need to speak to the SMARTY Support Team. They're available from 8am to 8pm seven days a week. Just click on the green/white speech bubble in the bottom right of their website, answer a few questions for the bot and it should put you through to the support team and I'm sure they'll have this sorted for you in no time.
