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Help
Just put smarty sim in my phone paid for a bundle it says it's been paid for but I can't ring or text and I can't find away of chatting to someone actually from smarty
2 Replies
AlanDi Has the activation process completed, or is it still in progress?
If you are porting a number, has it completed transferring, or is it still working? It takes 1 working day for this to happen: When will my number be transferred? | SMARTY Help Centre. You get a temporary 'SMARTY number' in the meantime.You can contact customer support via Webchat through this link. Scroll down till you find the 'Start a webchat' button, or click the chat icon at the bottom right of the screen. You will first be connected to a bot; send your issue and press 'No' or 'I still need help' until it asks for more account information and connects you with a human agent.
You can also contact them via email at [email protected].AlanDi Firstly, does your Account Dashboard show the active sim plus the current Smarty plan?
Have you completed a Network Status check for your postcode and also a Coverage Check to see that there should be a signal in your area?
You can only chat via web chat with Smarty: http://www.smarty.co.uk/contact
