Forum Discussion

AllanTa_3194570's avatar
AllanTa_3194570
SMARTY Pioneer
29-01-2026

Help

Hi, my Dad has a SMARTY account and I was referred as a friend. I set up my number and have accidentally moved my number to his device. What can I do now to move the number back to my device? 

 

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    29-01-2026

    AllanTa_3194570​ Do you mean that you have ported your number from your old network onto his number? Did you give the PAC when on his account?

  • Natalie's avatar
    Natalie
    SMARTY Moderator
    29-01-2026

    Hello AllanTa_3194570​,

    I'm sorry to hear this has happened.

    Please contact our webchat team who can being the process of recovering your dad's number. You can reach the team here :

    https://smarty.co.uk/contact.

    - Natalie