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AlanDac_3321623's avatar
AlanDac_3321623
SMARTY Pioneer
12-04-2025
Solved

Help

My sim card arrived and it had already been opened and I am concerned it may have been cloned or tampered with, I have not activated yet, what should I do?

  • MSF's avatar
    12-04-2025

    AlanDac_3321623 If it is not yet activated and you have not paid for it and the Smarty plan, you can simply order another or buy one from a supermarket/convenience store.

    If you did pay, then you may wish to web chat with Smarty Support to let them know your concerns. I think that they could always block that sim and issue a Replacement Sim that you would then activate.

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    12-04-2025

    AlanDac_3321623 If it is not yet activated and you have not paid for it and the Smarty plan, you can simply order another or buy one from a supermarket/convenience store.

    If you did pay, then you may wish to web chat with Smarty Support to let them know your concerns. I think that they could always block that sim and issue a Replacement Sim that you would then activate.