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GarethT_2730825  You have given the info to Smarty and not to us forum members. You don't even say what the problem is so not sure how Smarty could help even if they picked up the message..

In addition to the advice from Chalkychap remember that this is the smarty community forum, we are customers like you, we don’t work for Smarty.

If so GarethT_2730825, SMARTY will have sent a text and email with confirmation of the date your switch is scheduled to take place.