Forum Discussion

PeterKn_4278820's avatar
PeterKn_4278820
SMARTY Rookie
14-09-2026

Has porting not properly worked?

I ported my old number to Smarty a couple of months ago and am using the Smarty sim in a new phone. I purchased a new (not smarty) sim for my old phone which has a completely new to me number. Both phones are iPhones and are using my Apple ID. Occasionally, I am still receiving calls to my old phone when the caller has dialled the number that is attached to my new phone! I am baffled! How can that happen? The sim that is in my old phone has never been associated with the number on the sim in my new phone. Does anyone know how I can prevent this from happening?

Thanks

1 Reply

  • ZenovA's avatar
    ZenovA
    SMARTY Teamster
    14-09-2026

    PeterKn_4278820​ It might be one of those multi-device phone features where you get notified of your phone ringing from another device, when both devices have the same account. Googling it tells me you should look for a feature called Handoff and choose from there if you want the feature on or off.