Forum Discussion
Recovering an older number with Smarty
I was a Smarty customer back in 2024. I left the UK in Dec. 2024 and deactivated my SIM. I'm now back a few days ago and want to reactivate the same number. Whilst activating my account and number, I thought my older number would be reinstated automatically, but instead a new number was generated. My question is: how can I recover my old number?
2 Replies
IrumGul_2084280 Once a number has been deactivated, I believe that it is held dormant for about six months and then re-assigned elsewhere. This means that you cannot get the number back, short of finding who now owns it and offering to buy it somehow (if it is that important).
IrumGul_2084280 You would need to contact support via Live chat for that. It's been almost 2 years, so it's likely your number would have been recycled and given to someone else already, but it's worth a try. You can always try ringing your old number and see if someone is using it.
