Forum Discussion
Group plan - not able to add new sims
I have 4 sims - One owner and 3 on a group plan. Payment method is the same for all of them as it is a group and is on auto-renew.
On the various webchats I had I was given different solutions to resolve the error one of which I was told to 'remove auto-renew' and then delete bank details. Then to re-add them which as I say above I did re-add them I did not say I changed the details? To do this it required a verification code so I know the bank details are all correct. And as I also say I spoke to the bank and there is nothing stopping the payment going through.
All details going through the 'add new sim' to a group plan are all accepted and it goes through the bank verification code part but it is then it comes up in error. And as I say we do not have another card (as the point of creating the group is for business purposes).
Is there a technical person I can speak to . Has this happened to anyone else?
Alvarod_3293145 There is no technical person - we are all volunteers and customers on this Community Forum.
If the existing sims already had Smarty accounts, they would need to change their own bank details if and when they wish to. Joining your group would have been via your invitation.
If you added new sims, did you inadvertently add them as Nickname sims?
No the 4 sims I added were all new and a PAC code used to transfer from another provider. Bank details on a GROUP PLAN are the bank details added under the owner of the account and cannot be changed. (it clearly states this when choosing the payment details during the process of adding a sim). No nicknames were used all 4 sims are under the individuals name .
Alvarod_3293145 So they all work correctly? Are you trying to add more than the original 4 sims now? Is it more than 8?
