Forum Discussion
Failed port (lost number no service)
I transferred my number to smarty and it was working fine for a week. Then all of a sudden the number stopped working. I contacted smarty mobile they said my old provider fails to send files which is a lie as I got a call from Tesco mobile and they told me the transfer was successful. Now I the number that I wanted is not active and the default number on she smarty SIM can't take calls or make calls. Smarty mobile have lied and passed the blame to Tesco mobile all they had to do was active my number on my SIM. does anyone know how I can resolve this issue as this number is very important to me.
9 Replies
Hi did this get sorted for you having the same problem now
Im having exactly the same problem now in March. This community group is not helping AT ALL since the only “advice” seems to be to contact support on web chat … and they take ages to respond and never answer the questions asked of them … so far Smarty is proving to be “thicky” in every way. This level of customer service is appalling
JamesDo_3232405 The members of the Community Forum are volunteers who try to give some advice that may help.
Given the you find us not helpful, it is hard to see why you have bothered posting here. Do you not realise that we do not have access to account information? That is why the advice for a specific account issue is to contact Smarty Support via web chat - and yes, they may take ages to respond because I expect that they are often inundated with people who could on many occasions find the answer by searching the web pages.
Any problems that arise as a result of a number port are always the responsibility of the gaining provider, in your case, SMARTY. It's likely that you have what is known in the industry as a split port.
You say that the number was working for a week...
- Do you currently have a network signal when inserting the SMARTY SIM into your device?
- Could you receive incoming calls on the number you ported to SMARTY the week it was supposedly working?
- Could you receive SMS messages on the number you ported to SMARTY the week it was supposedly working?
- Has Tesco closed your Tesco Mobile account since you ported out to SMARTY?
1 yes text and data work but not with the number that transferred
2/3 everything was working data calls text with the number I ported everything was working perfect
4/I contacted Tesco mobile and they told me that the transfer was completed on there end
The that that smarty mobile refused to tell me who has the number. Makes me believe on of two things 2 they don't know where the number is or they have deactivated my number in error.
I have just been on smarty web chat and they would not tell me who has my number and have escalated it again
Yes I am sure the number is on smarty as the number was working on my smarty SIM
I do not know of they can send a number back tto a provider without a pac and I told them I want this number and I was told they would sort it. Yet they failing to tell me what the issue. Which is fustratting
Hi I have already done a complaint this is where they lied about it being a Tesco mobile issue and where the refuse to tell me which network my number was on I just want to phone me and tell me what is truly happening and how it can be sorted there lies had had me chasing Tesco mobile for no reason. Not very professional
KadenOo_3116335 Not sure what else you can do other than complain. Are you certain that it isn't Tesco mobile who are lying? If you gave them a PAC code, they must know where it came from surely.
KadenOo_3116335 You will need to raise its as a Complaint with exact details and timescale.
