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Donnaha_1512552's avatar
Donnaha_1512552
SMARTY Rookie
01-06-2025

Fabulous service

Today, 1st june 2025...started terrible, went to us my phone and some how i had managed to block my sim and phone, being of a now more mature age, i am far from tech savy, so panic set in, out of contact and trying to find out why, thank goodness for a slightly unfazed husbond , i txt smarty from his phone, well I was welcome by a wonderful assistance in my txt chat....by now I couldnt even remember which email I used when setting up my account as I have been with smarty a long time now....

My helper from smarty, was incredible, they were so patient, and helpful, was a breath of fresh air ,   Wish more online assistant could be like my smarty helper...kudos to smarty you have a wounderfull assistant A+++

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    01-06-2025

    Donnaha_1512552  Firstly, great news that everything was resolved for you.

    Your post is so refreshing, coming as it does among a sea of moans and groans, whinges and gripes. What a pity more people don't put finger to keyboard to offer a bit of praise!

  • RachelM_7667's avatar
    RachelM_7667
    SMARTY Moderator
    03-06-2025

    Hi  Donnaha_1512552,

    Thank you so much for taking the time to share your experience. We're truly sorry your day started off on a stressful note.

    We're delighted to hear that our customer care team were able to turn things around for you. It's wonderful to know that our team provided such patient and helpful assistance, especially during a moment of panic. We understand how frustrating tech troubles can be, and we’re so glad you felt supported.

    Your kind words really mean a lot to us, we're lucky to have you with us.

    - Rachel