Forum Discussion

Dominic_1770810's avatar
Dominic_1770810
SMARTY Maverick
07-01-2023

European Cover.

I recently had a weekend in France and Belgium.  Ypres and Brugge.  In both locations I had little or no 3G and no 4G at all.   My phone is set correctly.
my family using virgin had total coverage.   Is this a common issue ?  

4 Replies

  • Dominic_1770810's avatar
    Dominic_1770810
    SMARTY Maverick
    07-01-2023

    Thank you these replies.   I was in a group of 10 people.  Ypres and Brugge are 50/60mile apart and I was the only person having issues.  I ended up asking for hotspot from others.   I just wondered if there is an issue? 

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    07-01-2023

    Hey Dominic

    We unfortunately can not guarantee coverage in a particular location. Like every network, some areas will have better coverage with SMARTY than others, and the size and layout of buildings can make a real difference to service. 

    • KEITHDA_1538816's avatar
      KEITHDA_1538816
      SMARTY Pioneer
      07-01-2023

      Thanks Rebekah but it does seem to be difficult to connect to some mobile service suppliers in the exact location that those using local SIM cards are finding easy.

      I tend to select the 2G services and that can often be accepted when 4G is declined. It then can happen that the rG service suddenly becomes available.

      It seems a very hap hazzard way that services are shared.

      Are there actually any rules that providers agree to?

      • Rebekah_150's avatar
        Rebekah_150
        Team SMARTY
        07-01-2023

        Hey KEITHDA,

        we would recommend changing your APN setting manually if you are having issues https://bit.ly/3Itd91x to make sure the settings are correct but the quality of your signal will depend on your location and signal can quality vary