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EdenBC's avatar
EdenBC
SMARTY Pioneer
11-05-2025

Error or cyber attack?

I’ve had an email from what appears to be smarty saying my payment was unsuccessful for my plan. There isn’t a reason for this as I have sufficient funds and I have not cancelled my plan. With all the cyber attacks right now I wondered if this could be that or a glitch. When I opened the app it also said my plan has expired and service has been paused (even though there’s nothing wrong with my service or data). Can someone explain what’s going on as I don’t fancy being hacked lol

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1 Reply

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    11-05-2025

    Hi EdenBC 

    Thank you for reaching out to our SMARTY community forum!

    I would recommend reaching out to our SMARTY customer service team so we can look into this further and confirm if this is a scam or not. 

    Please follow this link and initiate a webchat so we can resolve this for you:

    https://smarty.co.uk/contact

    - Jodie