Forum Discussion
Delay in receiving SMS messages
Okay LCP_2299697, is it possible the issue has been present since you switched to SMARTY in January 2024?
Have you asked SMARTY customer service to check your account is provisioned correctly?
Perhaps the switching information Vodafone passed to SMARTY had a minor error?
Yep, spent ages with the support team going through various checks (e.g. reset, deleting all old SMS messages, etc)) and said that they'd done everything they could to resolve it. I cant ever remember having this issue with Vodafone so can only assume it's since I joined SMARTY.
Perhaps there's a network routing issue for SMS services to your device, following your switch from Vodafone, LCP_2299697?
Could there be an issue with the porting information, which was passed from Vodafone to SMARTY when you switched - seems odd that SMS issues appear to have started at this point-in-time.
Thank you for that. Both of those suggestions sound perfectly plausible. I would have hoped that the experts on the support line would have looked at all of the potential causes, especially knowing that I had recently transferred over from another provider...but perhaps thats expecting too much! I may have to brave going back to them yet again.
Did you solve this? I'm experiencing similar having ported my number. As you say support seem very poor at actually helping with things.
