Forum Discussion
Clement_2176809
18-01-2026SMARTY Rookie
Credit card verification failed. Please check your information and try again.
I got a new debit card end of december and can use it normally in-store and online. But for some reason it doesnt work on smarty. I have checked all my details and they are correct, could I get some advice on how to proceed next?
1 Reply
- NathanSMARTY Moderator20-01-2026
Hello, Thanks for getting in contact. I'm sorry to hear about your issues updating your payment method. If you can contact the team then I advise to do so. This will allow us to investigate what part of the process isn't working correctly for you: Contact us - FAQ | SMARTY