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Clement_2176809's avatar
Clement_2176809
SMARTY Rookie
18-01-2026

Credit card verification failed. Please check your information and try again.

I got a new debit card end of december and can use it normally in-store and online. But for some reason it doesnt work on smarty. I have checked all my details and they are correct, could I get some advice on how to proceed next?

1 Reply

  • Nathan's avatar
    Nathan
    SMARTY Moderator
    20-01-2026

    Hello, Thanks for getting in contact. I'm sorry to hear about your issues updating your payment method. If you can contact the team then I advise to do so. This will allow us to investigate what part of the process isn't working correctly for you: Contact us - FAQ | SMARTY