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TimBark_2582435's avatar
TimBark_2582435
SMARTY Rookie
20-01-2026

43gb of data in 2 hours

My daughters phone has ran out of data yesterday saying she used 43gb of data in 2 hours while not doing much.

she barely uses 1/2gb a day for the past year and apparently 43gb after coming out of school.

is there a customer care number that’s available to find out why this happened.

1 Reply

  • Nathan's avatar
    Nathan
    SMARTY Moderator
    20-01-2026

    Hello, We can only tell you the total data used. We are unable to identify why or what used the data, The best option for investigating this is on the device settings. If you would like to contact the team you can reach them here from 8am-8pm: Contact us - FAQ | SMARTY