Forum Discussion
Contact number
Welcome to the Smartys Users Forum.
We are customers/Users just like you.
Just so you know, Smarty DO NOT have a customer hotline/phone number. There are only two ways to contact them.
The best point of contact is through Webchat, otherwise it's a case of sending an email.
You can get these details through the help articles created by Smarty.
Hey
How do I actually contact Smarty. I have very liwe el service. My download speeds seldom reach 5mbps but using the same phone 7n the same area with a GiffGaff SIM I get 30 to 50 Mbps. I have been trying we chat and the chat in the App to contact support without reply
Hello senojdh . You can only contact Smarty via web chat to 'speak' to someone.
Firstly, worth trying the network status checker for any local issues: https://smarty.co.uk/network-status-checker
Smarty runs on 3 network, while GiffGaff runs on O2 - this may account for the very different speeds you are getting.
It does seem that the Support team are busy these days and it can take quite a while to get a reply.
The other way to make contact is via a complaint: https://smarty.co.uk/complaints
Having said that, at present yours is not really a complaint as such and may be something that Smarty unfortunately cannot solve immediately.
