Forum Discussion

MartynG's avatar
MartynG
SMARTY Pioneer
11-08-2025

Constant Poor Service

I joined Smarty as they said they provided a good service in St David's Pembrokeshire (SA62 6RR).  They lied as since I have been here I have consistently poor service, less that 1 m/b, using 4G and numerous outages.  All their service status checker says is we are working an issue or there is heavy usage on the mast near me.

Smarty sort out your network and it's availability as it sucks.

Network
Service

8 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    11-08-2025

    MartynG A Coverage check for that postcode does indicate that there are a lot of weak areas around it where there is only signal outside.

    A Network Status check shows that the network is being worked on at present.

    • MartynG's avatar
      MartynG
      SMARTY Pioneer
      11-08-2025

      Hi

      I'm not sure what point you are trying to make here because you don't know exactly where I am located and whether it's inside or outside.  I've raised the issue because the advertised service does not match the actual one.  Sometimes it does but more often it doesn't which means there is an issue with the service.

      Are you suggesting that I should just accept a poor service?

      MG@GH-SOLUTIONS.COM

      • MSF's avatar
        MSF
        SMARTY Guru
        11-08-2025

        MartynG  Hang on a minute! You gave us your postcode and I put it into the coverage Checker and the Network Status Checker to see what they said - of course I wouldn't know where you re otherwise. The checkers work on postcode - if you are next to a high-rise building full of steel or similar, that would affect your quality of signal.

        Also, it may have escaped your notice, but this is the Community Forum and we are customers who see if we can be of help - we don't work for smarty and so cannot sort the service for you.

        I pointed out that they say that Three (on whose network Smarty runs) are working on the network in your area.

        Unfortunately, you may have no choice other than to move to a better network for you. Smarty obviously know that the area needs work and are getting it done.

        Finally, if you are running a business as your final line suggests, then Smarty specifically states in T&C's that the service is for non-commercial use only.