Forum Discussion

KathrynE_861950's avatar
KathrynE_861950
SMARTY Pioneer
24-03-2025
Solved

Closed account

Is there any way to reopen a closed account, as my email is locked to the old account? 

  • MSF's avatar
    24-03-2025

    KathrynE_861950 Depends when it was closed really. If it was some time ago, the number may well have been recycled by now.

    Only way to find out for sure is to web chat with Smarty Support.

8 Replies

  • TomaszMa_662736's avatar
    TomaszMa_662736
    SMARTY Pioneer
    25-04-2025

    The same here,did you manage to solve it?

  • MSF's avatar
    MSF
    SMARTY Guru
    24-03-2025

    KathrynE_861950 Depends when it was closed really. If it was some time ago, the number may well have been recycled by now.

    Only way to find out for sure is to web chat with Smarty Support.

    • TomaszMa_662736's avatar
      TomaszMa_662736
      SMARTY Pioneer
      25-04-2025

      The problem is the web chat seems to not understand what my problem is😔

      • MSF's avatar
        MSF
        SMARTY Guru
        25-04-2025

        TomaszMa_662736 Send it as a Complaint if you do not feel that they understand you.