Forum Discussion

AndyMar_2188183's avatar
AndyMar_2188183
SMARTY Pioneer
27-08-2023
Solved

Channel Islands

I’m currently in the Channel Islands and can’t get my phone to work. I’ve bought a data add on and also tried switching the APN to mob.asm.net but still no luck…any advice appreciated 
Add-ons
Data
Roaming
  • MSF's avatar
    MSF
    27-08-2023

    AndyMar_2188183 I'm just wondering whether you bought an EU Roaming Data Pass - that would not work as Channel Islands are not considered EU (I know...go figure!!??!!).

    What you need is an Out-of-plan add on - see: https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf

     to pay for data at 2p per Mb (megabyte not gigabyte) and 10p per min for calls (texts are included as if in the UK strangely)

MSF's avatar
MSF
SMARTY Guru
27-08-2023

AndyMar_2188183 I'm just wondering whether you bought an EU Roaming Data Pass - that would not work as Channel Islands are not considered EU (I know...go figure!!??!!).

What you need is an Out-of-plan add on - see: https://cdn.smarty.co.uk/files/SMARTY-Price-Guide.pdf

 to pay for data at 2p per Mb (megabyte not gigabyte) and 10p per min for calls (texts are included as if in the UK strangely)