Forum Discussion

RobinK's avatar
RobinK
SMARTY Maverick
02-08-2023

Changing from regular plan to data-only?

I currently have a 3Gb money-back monthly plan which is only used in a data device, so I would like to switch to a data-only plan. On my dashboard the 'Change Plan' link only gives me the option of other Money Back plans or regular Voice Plans. Is it possible to switch an existing Sim from a traditional plan to the new data-only plan and if so how do I do this? Or should I just order a new sim for the data-only plan and then cancel my existing sim for the money-back plan?

Chaning plans
Data

6 Replies

  • Strandloper's avatar
    Strandloper
    SMARTY Motivator
    02-08-2023

    RobinK ,

    Does your current data plan still have time left? If so, you may have to wait until the plan ends, and then renew the plan.  I'm assuming you don't have your plan set to automatically renew.

    The following may help:

    I don’t see the “Change Plan” button on my dashboard

    You can’t change plans until you turn on auto-renewing payments from your account settings. If you don’t wish to turn on auto-renewing payments, once your current plan expires, you’ll have the option to renew onto a different plan, if you wish.

    • RobinK's avatar
      RobinK
      SMARTY Maverick
      02-08-2023

      Hi Steve - thanks for reply. Yes, the current voice/data plan has a couple of weeks remaining - I don't mind it switching after the current plan ends but while I can see the Change Plan link (I am on auto-renew), I am not offered the data-only plan options when I select Change Plan. So I am wondering if there is something special about the data-only plans which means you can't switch to them. 

      • Strandloper's avatar
        Strandloper
        SMARTY Motivator
        02-08-2023

        RobinK,

        I've just checked on my account profile, and have already set my account to auto-renew.  Under "Manage plan" it gives (or should) the option to change the plan to any that are available (I'm currently on a voice & data plan, but had the option to change to a data only plan.

        Steven