Forum Discussion
Can't receive calls or texts after receiving new sim due to previous one being stolen
I recently had my phone stolen and had to order a replacement sim card from smarty because of this. After receiving the new sim card, I had issues activating it and had to speak to a couple of people...
Hey CallumEd_780528
I am sorry this has been your experience, I have made our escalated level of webchat aware of your issue and they update any open webchat that matches the description you have given. If you do need further assistance there are a few other ways that you can get in touch here https://smarty.co.uk/contact Or you can ask for your chat to be escalated at any time.
