Forum Discussion
Can't receive calls but can dial out.
I have recently moved to Smarty and brought my number with me.
I am able to dial out and they see my original number but when they call me they get a message to say the number is unavailable. - I have full signal and 5g.
Frustrating as now the number had ported (or semi ported it seems) I can not use the old providers sim either. I have a daughter with complex health issues and regularly receive calls from the school and NHS so really need any advice on getting this resolved please!
I have contacted the Bot but I've had no response.
Thank you.
3 Replies
Update - I can dial out on my smarty Sim and it appears as my original/ported number but no calls come in - But when I put my original original EE sim in I can receive calls to my original/ported number but can not dial out or have any 4/5g. It seems like its only half way ported. is this normal. I'm not sure which one is better!
DanielH_4158643 If you think that the number port has snagged somehow, you will still need to web chat with Smarty Support for them to sort it for you. It is usual to get a message when the whole process has successfully been completed.
Hi, thanks for your reply.
I messaged them earlier this morning and still not got a reply which us slightly frustrating. I have had the text and notification on the app that the transfer was successful however, I seem to only be able to dial out on my smarty sim (which appears as my original number and receive calls on my original EE sim. It almost appears that it's only 1/2 switched over. I just wondered if there was anything I could do in the interim to resolve it.Thank you for taking the time to reply to me, it's very much appreciated.
