Forum Discussion
Cannot send messages
Hi. I've just joined Smarty and activated my sim and ported my number across. I can receive text messages but I cannot send them. It says "waiting to connect". Has anyone any ideas please? Any help in very basic language would be appreciated as I'm not a whizz at these things! Thankyou
1 Reply
SharonO_4390706 Is this SMS/MMS, RCS chat or iMessage? If it is RCS or iMessage, maybe your phone registered the temporary SMARTY number and did not re-register when your number completed porting. This is a common issue, and the fix is in this post's reply: Phone number not completely changed over | SMARTY Community.
Try these common fixes if the issue is on your device:
- Restarting your phone, turning airplane mode on and off, and switching between 4G and 5G network modes
- Reinserting the SIM and inserting the SIM into the second SIM slot if your phone is dual SIM
- Inserting the SIM into various other phones that are VoLTE capable
- Updating the phone to the latest updates, as well as updating all applications
- Resetting mobile network settings
- Confirm you have network coverage and that there are no outages in your area
- Testing services while outside a building, as well as in a different area, also confirming network coverage
This may also be a porting issue that only SMARTY can fix, and you would need to contact support for that.
